Terms of service

Welcome to the Snack Hero website.

By using this website, you agree to these Terms of Use.

All content on this website, including text, images, logos, product names, packaging, designs and branding, is owned by or licensed to Snack Hero and must not be copied, reproduced or used without written permission.

The information on this website is provided in good faith and for general information only. While we aim to keep information accurate and up to date, we do not guarantee that all content will always be complete, current or error-free.

Snack Hero may update, change or remove website content at any time.

You must not use this website in a way that:

breaches any law
infringes our intellectual property
interferes with website security or functionality
uploads harmful code or spam
misleads, harasses or harms others

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices or accuracy of those websites.

To the extent permitted by law, Snack Hero is not liable for loss or damage arising from your use of this website.

These Terms are governed by the laws of Queensland, Australia.

3. Terms & Conditions of Sale

These Terms apply when you purchase Snack Hero products through our website.

Products

Snack Hero offers Australian fruit snack products designed to provide a healthier snack option for children and families.

We make every effort to describe our products accurately. Product images are for illustration and may vary slightly from the product supplied.

Pricing

All prices are listed in Australian dollars. Prices may change from time to time.

Payment

Orders must be paid in full at the time of purchase unless otherwise agreed in writing.

Shipping

We aim to process and dispatch orders promptly. Delivery times may vary depending on your location, courier availability and other factors outside our control.

Returns and Refunds

Your rights under the Australian Consumer Law are not limited by these Terms.

If a product is faulty, unsafe, not as described, or does not meet consumer guarantees, you may be entitled to a refund, replacement or other remedy.

We do not provide refunds for change of mind unless we choose to do so at our discretion.

If there is an issue with your order, please contact us as soon as possible at: sales@snackhero.com.au

Allergens and Food Information

Customers should read product labels carefully before consuming. If you have allergies or dietary requirements, please contact us before purchasing.

Community Contribution

Snack Hero’s purpose is to create healthy snacks that also help support children in need.

For every eligible Snack Hero pack sold, Snack Hero contributes 50 cents toward children’s food support initiatives.

Snack Hero is not a charity. The contribution is made from Snack Hero’s business activities and is directed toward approved food support programs, community partners or school-based support initiatives.

Snack Hero may publish updates about its impact from time to time to provide transparency to customers, retailers and partners.

Limitation of Liability

Nothing in these Terms limits your rights under Australian Consumer Law.

To the extent permitted by law, Snack Hero is not liable for indirect or consequential loss arising from the purchase or use of our products.

Contact

For questions about orders, products or these Terms, contact: sales@snackhero.com.au

4. Cookie Notice

What are cookies?

Cookies are small text files that are stored on your device when you visit our website. They help our website work properly, remember your preferences and improve your browsing experience.

How Snack Hero uses cookies

We use cookies to:

keep our website functioning correctly
understand how visitors use our website
improve website performance
remember your preferences
measure the effectiveness of our marketing
provide a better user experience

Types of cookies we may use

Essential Cookies

These are required for the website to operate correctly.

Analytics Cookies

These help us understand how visitors use our website so we can improve it. We may use services such as Google Analytics.

Marketing Cookies

If we advertise online, we may use cookies from advertising platforms such as Meta (Facebook) or Google to understand the effectiveness of our campaigns and to show relevant advertisements.

Managing cookies

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how our website functions.

Changes to this Cookie Notice

We may update this Cookie Notice from time to time. Any changes will be published on this page.

If you have any questions about how Snack Hero uses cookies, please contact us at:

Email: sales@snackhero.com.au